We'd love to hear from you. Submit a medicine enquiry, ask a question, or simply get in touch — we respond within 24 hours.
Ideal for order queries, prescription submission, and detailed enquiries. Response within 24 hours.
Share prescriptions, order IDs, and quick questions. Fastest response method.
📅 Monday – Saturday: 9:00 AM – 6:00 PM IST
📅 Sunday: Closed (WhatsApp queries answered next business day)
AEST equivalent: Mon–Sat, approx. 1:30 PM – 10:30 PM
Upload your prescription at checkout, email a clear photo to support@indogenmed.org, or send via WhatsApp at +91 95602 09793.
For full details please visit our Refund Policy page. Contact us directly for specific refund or return queries.
Once dispatched, you will receive a DHL or courier tracking number via email. You can track your parcel directly on the courier's website using this number.
Currently our main contact number is India-based (+91 95602 09793). For Australian customers, WhatsApp (+91 97845 59575) and email are the most cost-effective ways to reach us.
We aim to respond to all emails within 24 hours on business days. For urgent queries, WhatsApp or Telegram will get a faster response — often within a few hours.
Fill in the form and we'll get back to you within 24 hours.
