IndogenMed delivers high-quality generic medicines to your doorstep across Australia and worldwide. Licensed pharmacy with verified products, fast delivery, and dedicated NRI support.
Tell us what you need and we'll get back to you within 24 hours.
We combine global pharmaceutical expertise with local understanding to deliver the medicines you need, wherever you are.
Dedicated support for non-resident Indians managing healthcare needs across borders — from coordinating with family in India to personal prescription management in Australia.
From Perth to Sydney, Darwin to Hobart — our support team operates across Australian time zones to ensure your enquiries are answered promptly and your orders dispatched efficiently.
Operating under drug licences issued by the Food Safety and Drug Control Commissionerate, Rajasthan, India. All products are sourced from verified manufacturers and pass stringent quality checks.
Our team communicates in English, Hindi, Telugu, Tamil, Punjabi, and Marathi — so you can discuss your healthcare needs clearly and confidently in the language you're most comfortable with.
Pay securely via debit card, credit card, bank transfer, mobile wallets, or SWIFT. All transactions are encrypted and our payment systems meet international security standards.
Your personal and medical information is handled strictly in accordance with the Australian Privacy Act 1988. We never sell or share your data with third parties without your explicit consent.
Explore our comprehensive range of generic medicines across all major therapeutic areas, sourced from licensed manufacturers and delivered worldwide.
Long-term treatment support for diabetes, cardiovascular conditions, and ongoing chronic illnesses requiring consistent medication.
Discreet access to HIV management, antiretroviral therapies, and pre-exposure prophylaxis medications with confidential delivery.
Solutions for men's wellbeing including hormonal balance, vitality support, and prescription medication alternatives at affordable prices.
Affordable generic and branded cancer treatment medicines, supportive care, and management therapies from verified pharmaceutical manufacturers.
Targeted treatments for complex, rare, and difficult-to-source conditions where cost or availability presents a barrier to access.
Immunosuppressant medications and organ transplant care therapies that help manage rejection and support long-term transplant health outcomes.
High-quality nutritional supplements and wellness products supporting immunity, energy levels, and overall daily health for the whole family.
Healthcare solutions addressing women's hormonal health, fertility support, and overall wellbeing across all life stages.
Getting your medicines through IndogenMed is straightforward. Three easy steps from enquiry to delivery.
Fill in our quick online form or call us directly. Tell us which medicines you need, your location, and any prescription details. Our team reviews every enquiry personally.
Within 24 hours, one of our pharmacy specialists will contact you to confirm availability, discuss pricing, verify prescription requirements, and answer any questions you may have.
Once your order is confirmed and payment is processed, we dispatch via DHL and trusted logistics partners. Receive real-time tracking and expect delivery in 6–35 days depending on your chosen shipping option.
Our experienced team of pharmaceutical professionals and customer care specialists are ready to assist you with all your medicine enquiries.
Pharmaceutical Sciences
B.Pharm, M.Pharm, PhD
12+ Years Experience
NRI Healthcare Coordinator
B.Pharm, Healthcare Management
8+ Years Experience
Oncology Medicines
M.Pharm (Oncology), PGDM
10+ Years Experience
Women's Health Specialist
B.Pharm, Clinical Pharmacology
7+ Years Experience
Real experiences from Australians and NRIs who trust IndogenMed for their medicine needs.
Submit your enquiry and one of our pharmacy specialists will contact you within 24 hours to assist with product availability, pricing, and ordering.
All fields marked with * are required.
Find answers to common questions from our Australian and NRI customers.
Yes, IndogenMed ships to all Australian states and territories — NSW, VIC, QLD, WA, SA, TAS, ACT, and NT. We use DHL Express and other trusted international couriers with full parcel tracking. Delivery timeframes range from 6–12 days (fast delivery) to 25–35 days (economy option) depending on the shipping method you choose at checkout.
IndogenMed operates as an international online pharmacy. Medicines purchased through our platform are generally not eligible for Medicare rebates or Australian private health insurance claims, as they are supplied from India rather than through the PBS (Pharmaceutical Benefits Scheme). However, many customers find that even without insurance coverage, our prices are significantly lower than what they would pay out-of-pocket at Australian pharmacies for the same therapeutic products.
NRIs can easily place orders through our website and specify a delivery address in India for a family member. You can pay from Australia using international payment methods and have the medicines delivered directly to your relative's home address in India via our domestic India delivery service (5–7 working days). Our support team is experienced in helping NRIs coordinate this process and is available to assist via WhatsApp, Telegram, or email. We handle everything from prescription verification to delivery coordination.
Our customer support team communicates fluently in English, Hindi, Telugu, Tamil, Punjabi, and Marathi. We understand that discussing healthcare matters is much easier in your native language, and we strive to accommodate the linguistic diversity of our Australian NRI community. Simply mention your preferred language when you first contact us and we will connect you with the appropriate team member.
We aim to respond to all online enquiries within 24 hours on business days. For urgent requests, the fastest response times are via WhatsApp (+91 95602 09793) or Telegram, where our team typically responds within a few hours. Phone support is available Monday to Saturday, 9:00 AM – 6:00 PM IST (corresponding to approximately 1:30 PM – 10:30 PM AEST).
Yes. For prescription medicines, you can submit your prescription by uploading it during the order process, emailing it to support@indogenmed.org, or sending a photo via WhatsApp. Our pharmacists review all prescription documents before processing orders for scheduled medicines. We advise customers to maintain a valid prescription from their treating physician for prescription-only medications as required by applicable regulations.
After submitting your enquiry, you will receive an automated confirmation email. Within 24 hours, one of our pharmacy specialists will personally review your enquiry and contact you via your preferred method (phone, email, or WhatsApp). They will confirm product availability, provide pricing, explain shipping options, and guide you through the ordering process step by step.
All orders are packaged discreetly with no identifying medical information on the outer packaging. Inside, medicines are securely wrapped to prevent damage during transit. Temperature-sensitive medications are dispatched with appropriate cold-chain packaging. Our logistics partners use tracked, insured shipping so you can monitor your parcel's journey from our warehouse to your door.
We take privacy seriously. Your personal information is collected and handled in accordance with the Australian Privacy Act 1988 and applicable Indian IT data protection laws. We store your data securely, use it only to process your order and communicate with you, and never sell or share it with third parties without your explicit consent. You have the right to access, correct, or request deletion of your personal data at any time. Please see our Privacy Policy for full details.
We accept a wide range of payment methods for Australian customers, including international credit cards (Visa, Mastercard), debit cards, international bank transfer (SWIFT/wire transfer), and select mobile wallets. All payment transactions are encrypted and processed securely. Your financial details are never stored on our servers. For any payment queries, contact our support team via WhatsApp or email.
